Returns & Exchanges
At Kess, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your routine, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all lids are tightened and protective seals are intact where applicable.
Ship It Back
Print your prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing